Draft for discussion only. Requires legal review.

Last updated: March 29, 2026

Florence Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of Florence's website, apps, messaging experiences, integrations, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

If you do not agree to these Terms, do not use the Services.

1. Who we are

The Services are provided by [Florence Legal Entity] (“Florence,” “we,” “us,” or “our”).

2. Eligibility

You may use the Services only if:

• you are at least 18 years old;
• you have the legal capacity to enter into these Terms;
• you are authorized to create an account for yourself and any household or organization you represent; and
• if you provide information about a child, caregiver, spouse, co-parent, or other third party, you have the authority to do so and to authorize Florence to process that information in connection with the Services.

3. The Services

Florence is an AI-assisted household coordination service designed to help families manage schedules, calendars, communications, reminders, and related logistics.

Features may include:

• household accounts and profiles;
• connected email and calendar integrations;
• AI-generated summaries, event extraction, and scheduling suggestions;
• caregiver and co-parent coordination features;
• reminders, notifications, and calendar writeback; and
• website, mobile, and messaging interfaces.

Some features may be experimental, limited, or available only in beta.

4. Household accounts and roles

Florence may allow you to create or join a household and invite other adults or caregivers.

If you create or administer a household, you are responsible for:

• inviting only people you are authorized to invite;
• configuring permissions appropriately;
• reviewing household rules and disclosures; and
• revoking access when a person should no longer have it.

5. Connected accounts and third-party services

You may choose to connect third-party services, such as Google, Microsoft, Apple, email providers, calendar providers, identity providers, or messaging platforms.

By connecting a third-party account, you authorize Florence to access, process, transmit, and store the information made available through that integration in order to provide the Services, subject to your settings and our Privacy Policy.

You are responsible for:

• maintaining your rights to connect the account;
• complying with third-party provider terms;
• understanding that third-party services may change, suspend, or discontinue integrations; and
• reviewing and revoking access if you no longer want Florence connected.

6. Permissions, approvals, and household disclosures

You understand and agree that:

• Florence may process your connected accounts to identify family-relevant information;
• connecting an account does not automatically grant other household members access to your raw inbox or full calendar details;
• Florence may generate structured household updates, proposals, reminders, calendar objects, or caregiver-safe views based on your settings, product rules, and approvals;
• Florence may disclose household information to co-parents, household members, and caregivers according to the permissions and settings configured in the Services; and
• you are responsible for reviewing your household settings and invited participants.

7. AI-assisted features and important limitations

Florence uses software, rules, automation, and AI systems to classify communications, extract scheduling details, suggest actions, and coordinate household information.

You acknowledge that:

• AI-generated outputs may be incomplete, inaccurate, delayed, or wrong;
• Florence may misclassify private or sensitive content;
• you should review important events, permissions, and sensitive disclosures;
• Florence is not a substitute for your own judgment; and
• Florence may change or remove automated features over time.

8. No emergency, medical, legal, or professional use

Florence is not an emergency service and must not be relied upon for emergencies, medical advice, legal advice, mental health care, child safety decision-making, or other high-stakes situations where errors could cause harm.

If you have an emergency, contact emergency services or the appropriate professional directly.

9. Your content and rights

As between you and Florence, you retain ownership of content you provide to the Services, subject to the rights you grant below.

You grant Florence a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, adapt, modify, create derivative works from, transmit, display, and use your content solely as reasonably necessary to operate, provide, maintain, secure, and improve the Services, enforce these Terms, and comply with law.

10. Acceptable use

You may not use the Services to:

• violate any law or the rights of others;
• access or attempt to access another person's data without authorization;
• upload or transmit malicious code, spam, or harmful content;
• harass, abuse, stalk, exploit, or endanger any person, including a child or caregiver;
• interfere with the security, integrity, or operation of the Services;
• reverse engineer, scrape, copy, or build competing services from the Services except as permitted by law; or
• misrepresent your identity, authority, or relationship to a child, household, caregiver, or connected account.

11. Fees and subscriptions

[Placeholder — billing model to be confirmed]

12. Beta features

Florence may label some features as beta, pilot, preview, or early access. Those features may be incomplete, change materially, or be discontinued at any time.

13. Suspension and termination

We may suspend or terminate your access to all or part of the Services if:

• you violate these Terms;
• we reasonably believe your use creates risk, harm, or legal exposure;
• a connected third-party provider revokes required access or rights;
• required fees are not paid; or
• we discontinue the Services or a feature.

14. Intellectual property

The Services, including software, design, branding, text, graphics, and other content provided by Florence, are owned by Florence or its licensors and are protected by intellectual property laws.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLORENCE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.

17. Indemnification

You agree to defend, indemnify, and hold harmless Florence and its affiliates from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or relating to your use of the Services, your content, your violation of these Terms, or your lack of authority to provide information about or invite a third party.

18. Dispute resolution

[Placeholder — governing law, venue, arbitration, and class action waiver to be confirmed by counsel]

19. Changes to the Services or Terms

We may modify the Services or these Terms from time to time. If we make material changes, we will provide notice as required by law. By continuing to use the Services after the changes become effective, you agree to the updated Terms.

20. General terms

These Terms, together with the Privacy Policy and any additional terms incorporated by reference, form the entire agreement between you and Florence regarding the Services.

21. Contact

Questions about these Terms should be sent to:

[Florence Legal Entity]
[Mailing Address]
legal@florence.example